BeautyXperts.com is devoted to 100% Customer Satisfaction. We will never compromise quality to make a sale. We guarantee by all means that all items purchased from BeautyXperts.com are 100% authentic and original. We buy products only from direct and authorized distributors. However, products in the pictures on our web site DO NOT always represent what we have in stock. We may carry the previous packaging of a product when a manufacture may currently have a new look to its product that we choose to represent on our web site. Because we carry thousands of products on our web site, in some cases there may be typographical errors. We do have the right to cancel your order if there is a typographical error on a product you ordered.